Your Lashout Studio lashes are carefully packaged and shipped through reliable courier services. We carefully inspect the product before readying it for shipping, for any visible defects. However, if there is an obvious manufacturer's defect, we will exchange the item for the exact same product.

Other than the very rare instance of an obvious manufacturer's defect, due to the nature of the product, there are absolutely no refunds or exchanges, 

Thank you for your understanding.